Resume
Work History
Education
Computer Knowledge
J. Peter Vrooman
peter@jpvrooman.com
www.jpvrooman.com
5/13-2/14 Desktop/Helpdesk Technician Onsite Computers
Cleaned viruses off of computers
Installed RAM in various desktops and laptops
Replaced laptop screens
Aided in helpdesk support for 8 businesses and various customers
Made changes to active directory user accounts
Fixed problems with business’ email accounts
2/13-2/14 Independent Contractor Modern Design Technologies
Updated webpages using Wordpress for an antique store
Created a website using Wordpress for a Montgomery county school
Performed router maintenance
Installed a wireless print server for a multifunction printer
Installed a wireless printer on the network
3/07-7/07 Systems Engineer System Source
Provided help desk support using the Kaseya client
Onsite support for Sandy Springs Bank cutover to the Microsoft Exchange Platform
Installed passbook printers for Provident Bank
Installed RAM in company computers
Ghosted several company computers for a new help desk area
Installed several access points for Continental Realty
7/95–12/06 Computer Networking Mercantile Safe-Deposit and Trust
Network Analyst (Design and Integration) May 2004 – December 2006
Designed and Maintained an ISDN network for the affiliated bank branches
Worked on the Community Bank of Northern Virginia acquisition
Provided Firewall Protection for the branch networks
Added, Removed, and Maintained equipment for the Frame Relay/ATM Network
Worked on Help Desk Tickets
Purchased and inventoried network equipment
Senior Network Technician August 2000 - April 2004
Managed 3 Technicians by distributing the workload from the help desk
Maintained Networked Printers
Designed Bank Branch Networks
Handled Phone Cross Connects
Worked on 3 bank acquisitions - Union National Bank, Fruitland Bank, and Farmers and Mechanics
Bank
Installed Cisco Routers and Switches
Added, Removed, and Maintained equipment for the Frame Relay Network
Repaired PCs and Printers at the Operations Center
Worked on Help Desk Tickets
Purchased and inventoried network equipment
Network Technician July 1997 - July 2000
Installed Nortel Hubs, Switches, and Routers
Maintained Networked Printers
Designed Bank Branch Networks
Handled Phone Cross Connects
Worked on the Marine Bank acquisition
Converted 4 affiliated banks to the Mercantile Network - Sparks State Bank, National Bank of
Fredericksburg, Eastville Bank, and Farmers and Merchants
Repaired PCs and Printers at the Operations Center
Worked on Help Desk Tickets
Inventoried Network Equipment
Help Desk Technician July 1995 - June 1997
Monitored a network of 100+ ATMs
Coordinated service team visits to fix ATMs
Authored a database to track active help desk calls
Answered Help Desk Calls
Repaired PCs and Printers at the Operations Center
Inventoried Network Equipment
Miscellaneous Computer Jobs
Published a Website for the Johns Hopkins Hospital OB/GYN Residency Program
Network Printer Installation for NT Technologies and taught Computer Basics and Fixed PCs
Education
Bachelor of Arts Degree in Economics with a Math Minor - Union College 1991 - 1995
Computer Credits at Towson University - 1995
Assembly Language and Computer Architecture Data and File Structures
Graduate Credit at Johns Hopkins University - Whiting School of Engineering Fall 1996
Principles of Data Communication Networks
Associates Degree in Network Technology at CCBC – 2010-2013
Computer Knowledge
Cisco CCNA Certified, Network+ Certified, A+ Certified, Vista Certified, TCP/IP, Citrix Metaframe, Cisco 2600/7500 Routers, Cisco 1900/2900/6500 Switches, Nortel Switches and Routers, HP Print Servers, and Dell, Compaq, and IBM PCs, O/S - Windows XP – Windows 8, MAC OS X, Macbook Air, Pro and IPad, Unix shell scripting, Red Hat Linux and Cent OS, Cisco IOS, Windows Server 2008 and 2012, VMWare Player, MS Office 2003 – 2010, Wireshark, Dreamweaver CS5 and CS5.5, Logmein, Hiren’s Boot Disk.